Online (24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply click on the "buy now" button. When you are done shopping, fill out all billing and shipping information and then submit your form.
Toll-free phone at 877-989-6321 (24 hours a day, 7 days a week) : (Canadian customers, call 1-800-254-8464) Our customer service agents are available to answer any of your order or product questions. (Weekdays 7 a.m.- 7 p.m. MDT) If you need assistance outside of the hours listed above, please leave a detailed message and we will return your call within 24 hours.
Toll-free fax to 800-456-1139 (24 hours a day, 7 days a week): Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.
Mail: To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to Gaiam for the total amount of charges including shipping and handling, gift wrapping fees, oversize charges and sales tax if applicable.
Mail to: Customer Service
Gaiam, Inc.
833 W South Boulder Rd.
Louisville, CO 80027
Sales Tax
Orders placed online that are shipped to Colorado or Ohio will be charged sales tax. Phone, fax and mail orders sent to Colorado or Ohio must also charge appropriate state sales tax.
Payment Information
Methods of Payment
We accept Discover, MasterCard, Visa, and American Express credit cards. We also accept Checks and Money Orders by mail only.
ATTENTION DEBIT CARD USERS:
When using a debit card, your bank may remove or set aside the necessary funds to cover the order for a period of up to 5 business days. Gaiam, Inc., does not collect payment until the order has shipped from our fulfillment center.
